Refund and Returns Policy for
Thank you for shopping at
angelstoys.com. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and returns policy below.
Return Period
You may initiate a return within 30 days from the date you receive your order. The date of receipt is determined by the tracking information provided by the shipping carrier or the delivery confirmation.
Return Conditions
To be eligible for a return, the following conditions must be met:
- The toy must be in its original, unused condition.
- All original packaging, including boxes, tags, and accessories, must be intact and included with the return.
- The toy must not show any signs of wear, damage, or alteration.
- A valid proof of purchase, such as the order confirmation email or receipt, must be provided.
Return Process
- Contact our customer service team at [email address] or [phone number] to request a return authorization. Please include your order number, the name of the toy(s) you wish to return, and the reason for the return.
- Once your return is authorized, we will send you a return shipping label and detailed instructions on how to send the item back to us.
- Pack the item securely in its original packaging, along with all accessories and the return authorization form (if provided).
- Ship the item back to us using the provided return shipping label. Please note that you are responsible for the return shipping costs unless the item is defective or we made a mistake in your order.
- We will inspect the returned item upon receipt. If the item meets the return conditions, we will process your refund within [X] business days.
Refund Process
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your bank or credit card company, it may take additional [X] business days for the refund to appear in your account.
- If you paid by check, please allow [X] business days for the refund check to be processed and mailed.
Exceptions and Special Cases
- Customized or personalized toys are non-returnable and non-refundable unless they are defective.
- Defective toys will be replaced with the same item, if available. If the same item is not available, a full refund will be issued.
- Clearance or final sale items are non-returnable and non-refundable.
Contact Us
If you have any questions or need assistance with a return, please contact our customer service team:
- Email: info@angelstoys.com
We reserve the right to update or modify this refund and returns policy at any time without prior notice. Please check this page periodically for changes. The policy in effect at the time of your purchase will apply to your return.
